Privacy Policy

RNS Management Group LLC (“we,” “us,” or “our”) operates Landlord (“the Service”), a property-management platform for landlords and property managers. This Privacy Policy explains how we collect, use, and protect information when you use the Service or interact with us through related channels such as SMS/MMS.

By creating an account or using the Service, you agree to this Privacy Policy. For terms governing use of the Service, see our Terms of Service.

This section applies if you register for or use a Landlord account (for example, as a property manager or landlord).

Information we collect

• Account information: name, email address, password (stored by our authentication provider), and role/permissions within your organization.
• Property and portfolio data: property addresses, units, valuations, insurance, tax assessments, notes, and related records you enter or sync.
• Financial data: bank account connection metadata and transaction data obtained through Plaid when you choose to link accounts, plus categories, liabilities, and reports you generate.
• Lease and contact data: tenant and vendor names, phone numbers, email addresses, lease terms, and contact records you maintain in the Service.
• Messaging data: SMS/MMS message content, delivery status, phone numbers, and media you send or receive through the in-app messaging inbox.
• AI assistant interactions: prompts and responses when you use the in-app AI assistant (Eve), processed to provide requested functionality.
• Technical data: session cookies and similar technologies used to keep you signed in and secure the Service. We do not use third-party advertising or analytics cookies.

How we use this information

• Provide, maintain, and improve the Service.
• Authenticate users and enforce access controls.
• Sync bank transactions, generate reports, and support property-management workflows.
• Send and receive operational SMS/MMS on your behalf when you use messaging features.
• Respond to support requests and protect against fraud or abuse.

This section applies if you receive text messages from a property manager using Landlord (for example, as a tenant, vendor, or other contact), even if you do not have a Landlord account.

• Information we process: your mobile phone number, message content (text and media), message timestamps, delivery status, and opt-out/opt-in status (for example, when you reply STOP or START).
• How we use it: to deliver and display operational messages between you and the property manager, record conversation history for the manager, honor opt-out requests, and comply with applicable messaging rules.
• Consent: SMS is optional and not required for any lease or transaction. See the Terms of Service and SMS program page for how consent is obtained.

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. Mobile phone numbers collected for Landlord SMS are not sold or shared with third parties for their marketing purposes.

We share information with service providers that help us operate the Service, subject to contractual obligations to protect your data and use it only on our instructions:

• Neon — authentication and database hosting
• Vercel — application and API hosting
• Plaid — bank account linking and transaction synchronization (when you connect accounts)
• Twilio — SMS/MMS delivery and carrier compliance
• Vercel AI Gateway — AI assistant processing
• Google — optional OAuth sign-in (when you choose “Continue with Google”)

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets with appropriate safeguards.

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Message history is retained for operational and compliance purposes according to your organization's use of the platform. You may request deletion of your account data subject to applicable law and legitimate business needs (for example, records tied to an active lease).

Account holders: you can update much of your information within the Service. Contact us to request access, correction, or deletion of personal information associated with your account.

SMS/MMS recipients: reply STOP to opt out of further messages from a thread. Reply START or UNSTOP to opt back in after opting out. Reply HELP for assistance.

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above when we do. Continued use of the Service after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy or our data practices: info@thernsgroupllc.com

RNS Management Group LLC
3749 North 15th Street
Philadelphia, PA 19140
US